Returns & Exchanges
We do not accept returns or exchanges. Please use our sample sizes before committing to a full bottle to ensure your satisfaction.
Return Window
When you can return your items
We do not offer a return window. All purchases are final.
What Can Be Returned
Items eligible for return
No items can be returned once purchased. To help you make an informed choice, we provide sample sizes so you can experience the fragrance before buying larger bottles.
How to Return Items
Step-by-step return process
There is no return process. We encourage customers to order samples to ensure the fragrance is right for them before purchasing a full-size product.
Refunds & Processing
When and how you'll receive your refund
We do not issue refunds or process returns. All sales are final. Samples are available to help you make confident purchasing decisions.
Exchanges
Swapping for a different size or color
We do not offer exchanges. Please use samples to decide on the fragrance you love before committing to a larger size.
Need Help?
Get in touch with our customer service team
Email Support
client-services@scentame.com
If you have questions about choosing a fragrance, our team is here to help. Reach out for guidance before making your purchase.
This policy was last updated on May 31, 2025. All purchases are final and non-refundable.
FAQs
Our Frequently Asked Questions from our customers and community!
Scentâme is a personalised fragrance service that allows you to create a custom perfume blend based on your scent preferences and personality.
Additional questions?
By credit card, Apple Pay
and Paypal
Please reach out to us by
using our contact us page
