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Returns & Exchanges
We want you to be completely satisfied with your purchase. Here's everything you need to know about our return policy.
Quick Overview
30 Days
Return window
Free Returns
On orders over £39
Full Refund For Defective Items
Original payment method
Return Window
When you can return your items
You have 30 days from the date of delivery to return most items for a full refund or exchange.
Note: The return window starts from the delivery date, not the purchase date. Make sure to check your tracking information for the exact delivery date.
What Can Be Returned
Items eligible for return
Only Damaged Items
Purchases of any items damaged during transit are fully refunded
Unopened Items
Items still in original packaging with seals unbroken
Items That Cannot Be Returned:
Used items
Items with custom gifting and labelling
How to Return Items
Step-by-step return process
Initiate Your Return
Log into your account and go to "Order History" or contact our customer service team.
Print Return Label
We'll email you a prepaid return shipping label (free for orders over $50).
Package Your Items
Pack items securely in original packaging when possible. Include the return form.
Ship Your Return
Drop off at any authorized shipping location or schedule a pickup.
Refunds & Processing
When and how you'll receive your refund
Processing Time
- • 1-2 business days to process return
- • 3-5 business days for refund to appear
- • Credit cards: 1-2 billing cycles
Refund Method
- • Original payment method
- • Store credit available upon request
- • Gift card purchases: store credit only
Shipping costs: Original shipping charges are non-refundable unless the return is due to our error. Return shipping is free for orders over $50.
Exchanges
Swapping for a different size or color
We offer free exchanges for different sizes or colors of the same item, subject to availability.
Quick Exchange: For faster service, we recommend placing a new order for your desired item and returning the original item separately.
Need Help?
Get in touch with our customer service team
Email Support
returns@company.com
Response within 24 hours
This policy was last updated on May 31, 2025. We reserve the right to update this policy at any time.
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